My Blu-ray disc is not playing properly; do I need a firmware update?

Manufacturers may update their Blu-ray player's firmware in order to add new functionality and correct known playback issues.

These issues may include:

Discs fail to load

The previews and menu play properly, but the feature movie does not begin

Audio issues during the feature movie only, including static, sync issues, or no sound at all

For optimal performance, we recommend you visit the Official Blu-ray Website on a regular basis to check for available updates. For further information about a specific player, please click on one of the major Blu-ray player manufacturers links below.

Select Player Manufacturer For Latest Firmware Updates:

Dell Drivers & Downloads | 1-800-624-9896
HP Support & Drivers | 1-800-474-6836
Insignia | 877-467-4289
Integra | 800-225-1946
JVC | 800-252-5722
LG Electronics Support |1-800-243-0000
Magnavox | 800-705-2000
Marantz | 201-762-6666
Memorex | 877-363-6673
NAD | 905-831-6555
Onkyo | 201-785-2600
Oppo | 650-961-1118
Panasonic BD Product Support | 1-800-211-7262
Philips Consumer Support | 1-888-744-5477
Pioneer Blu-ray & DVD Support | 1-800-421-1404
Samsung Download Center | 1-800-726-7864
Sharp Firmware Update | 1-800-237-4277
Sony Electronics Support & Registration | 1-866-909-7669
VIZIO | 888-849-4623
Yamaha | 1-714-522-9105

If you are still experiencing issues after you update your player, please report your issue in our Contact Us section.