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Twentieth Century Fox owns the rights to this movie.
If you were unable to log in to your Disney Movie Rewards account in the last 210 days, your points may have expired. Please contact us and we'll be happy to help you.
If you have forgotten your password, please visit the Password Reset Page and follow the on-screen instructions.
For any issues you may be experiencing due to multiple Disney Movie Rewards accounts, please call us at 866-246-8646 and a cast member will gladly assist you.

Your Digital Copy activation code can be found in qualifying DVD and Blu-ray cases. The Digital Copy code is the same code as the Disney Movie Rewards Magic Code.

If you already used your code at Disney Movie Rewards and no longer have the code sheet, the code is recorded in your account and can be accessed at any time.

Please sign in to Disney Movie Rewards and click on the "My DMR" tab. In the "Points Earned" section, it should list all of your redeemed codes. Please use those codes to download the Digital Copy.

If the code you entered is coming up "Invalid", please check to make sure you are entering the correct characters.  As some letters and numbers look similar, please be sure the code is being entered correctly. For example: B vs. 8, I vs. 1, W vs. VV, S vs. 5, 0 vs. O.

If you need a replacement activation code for your Disney Digital Copy, you may request a one-time replacement code. Please submit your request via our Contact Us page. When contacting us, be sure to include the following information:

- The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either a 0 or a 1.

- The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length.

- The UPC number located under the barcode on your DVD or Blu-ray package.

- If your code was invalid, provide your invalid code.

Digital Copies are only included in Blu-ray and DVD sets that have "Digital Copy" or "Digital HD" included in the format information at the top of the movie package.

If the packaging does not include the words "Digital Copy" or "Digital HD" in the format information, a digital version of the movie is not available for that set.

If you're having trouble playing one of our DVDs, the issue may be resolved with the following troubleshooting tips. If these tips do not resolve your issue, please contact us and we will be happy to provide further assistance.

You may be able to correct this issue with a simple disc cleaning.

To Clean Your Disc:

- With a soft, lint-free cloth, wipe gently in a radial direction (a straight line between the hub and the rim). Never clean your disc in a circular direction.

- Do not use strong cleaners, abrasives, solvents, or acids.

- Do not use canned or compressed air, which can be very cold and may thermally stress the disc.

- For stubborn dirt or gummy adhesive, use water, water with mild soap, or isopropyl alcohol. As a last resort, try peanut oil. Let the peanut oil sit on the disc for about one minute before wiping it off.

- There are also commercial products available that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products labeled for use on CDs will work as well as those that are labeled for DVD use.

Some playback issues may be resolved by resetting your player.

To Reset Your Player:

- Remove all discs from the player and turn it off.

- Once the player is turned off, unplug it from the power source. No other cables need to be removed from the player or from other components of your home entertainment system.

- Please wait five to ten minutes to ensure that your player has reset, and then plug it back into the power source.

- After the player is plugged in, turn it on as you normally would, put the disc back into the player and see if it will load.

If your disc is scratched or damaged, you can get a replacement for a nominal charge of $6.95 per DVD. For more information on our Disc Replacement Program click here.

If you experience difficulty playing your Blu-ray discs, please ensure that your player has the most recent manufacturer update.

Manufacturers may update their Blu-ray player firmware in order to add new functionality and correct known playback issues. For information about a specific player, please click on your Blu-ray player manufacturer's link in the list below and follow the manufacturer's instructions to update your Blu-ray player.

Dell Drivers & Downloads | 1-800-624-9896
HP Support & Drivers | 1-800-474-6836
Insignia | 877-467-4289
Integra | 800-225-1946
JVC | 800-252-5722
LG Electronics Support |1-800-243-0000
Magnavox | 800-705-2000
Marantz | 201-762-6666
Memorex | 877-363-6673
NAD | 905-831-6555
Onkyo | 201-785-2600
Oppo | 650-961-1118
Panasonic BD Product Support | 1-800-211-7262
Philips Consumer Support | 1-888-744-5477
Pioneer Blu-ray & DVD Support | 1-800-421-1404
Samsung Download Center | 1-800-726-7864
Sharp Firmware Update | 1-800-237-4277
Sherwood | 800-962-3203
Sony Electronics Support & Registration | 1-866-909-7669
Sony PS3 System Software Update | 1-800-345-7669
VIZIO | 888-849-4623
Yamaha | 1-714-522-9105

If the issue persists after updating your player, or no update is available, the issue might be resolved with the following troubleshooting tips. If these tips do not resolve your issue, please contact us and we will be happy to provide further assistance.

You may be able to correct the issue with a simple disc cleaning.

To Clean Your Disc:

- With a soft, lint-free cloth, wipe gently in a radial direction (a straight line between the hub and the rim). Never wipe the disc in a circular direction.

- For stubborn dirt or gummy adhesive, use water, water with mild soap, or isopropyl alcohol. As a last resort, use peanut oil. Let the cleaner sit on the disc for about a minute before wiping it off.

- There are commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products labeled for use on CDs will work just as well as those that are labeled for DVD cleaning.

- Do not use strong cleaners, abrasives, solvents, or acids.

- Do not use canned or compressed air, which can be very cold and may thermally stress the disc.

Some playback issues may be resolved by resetting your player.

To Reset Your Player:

- Remove all discs from the player and turn it off.

- Once the player is turned off, unplug it from the power source. No other cables need to be removed from the player or from other components of your home entertainment system.

- Wait five to ten minutes to ensure that your player has reset, and then plug it back into the power source.

- After the player is plugged in, turn it on as you normally would, put the disc back into the player and see if the issue has been resolved.

If your disc has been accidently scratched or damaged, you can get a replacement for a nominal charge of $8.95 per Blu-ray. For more information on our Disc Replacement Program click here.

After you unlock and purchase a Digital Soundtrack, you can download it from the Unlocked Offers section of the Disney Movie Rewards website. To retrieve your soundtrack, click on the "Trophy" icon while logged into the Disney Movie Rewards website, locate your Digital Soundtrack offer and click "Redeem Now". On the next screen, click on the blue link underneath "Click to start your download."

For more detailed instructions about retrieving the Digital Soundtrack with your preferred browser, please click on the appropriate link below:

Windows:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Mac OSX: 

Safari

Movies registered with your Disney Movie Rewards account will only sync to your Disney Movies Anywhere collection if a Digital Copy was part of the Blu-ray or DVD purchase. To see the eligible list of Disney Movies Anywhere titles in your Disney Movie Rewards library Click Here for a step-by-step walk through or follow the steps below.
 
1: Log-in to Disney Movie Rewards

2: Select "My DMR"
 
3: Select "My Collection". By selecting "My Collection" you will see only the titles you have purchased that include a Digital Copy (signified by the "Play Now" button). These are the titles eligible in Disney Movies Anywhere. Non-digital copy titles will not appear in your Disney Movies Anywhere Account
Disney Studies Help - Big Hero 6 - Baymax

More ways to enjoy Disney movies

Disney Movies AnywhereDisney Movie RewardsDigital Copy PlusDisney Movie Club