What can I do if my DVD is not playing properly?

If you're having trouble playing one of our DVDs, the issue may be resolved with the following troubleshooting tips. If these tips do not resolve your issue, please contact us and we will be happy to provide further assistance.

You may be able to correct this issue with a simple disc cleaning.

To Clean Your Disc:

- With a soft, lint-free cloth, wipe gently in a radial direction (a straight line between the hub and the rim). Never clean your disc in a circular direction.

- Do not use strong cleaners, abrasives, solvents, or acids.

- Do not use canned or compressed air, which can be very cold and may thermally stress the disc.

- For stubborn dirt or gummy adhesive, use water, water with mild soap, or isopropyl alcohol. As a last resort, try peanut oil. Let the peanut oil sit on the disc for about one minute before wiping it off.

- There are also commercial products available that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products labeled for use on CDs will work as well as those that are labeled for DVD use.

Some playback issues may be resolved by resetting your player.

To Reset Your Player:

- Remove all discs from the player and turn it off.

- Once the player is turned off, unplug it from the power source. No other cables need to be removed from the player or from other components of your home entertainment system.

- Please wait five to ten minutes to ensure that your player has reset, and then plug it back into the power source.

- After the player is plugged in, turn it on as you normally would, put the disc back into the player and see if it will load.

If your disc is scratched or damaged, you can get a replacement for a nominal charge of $6.95 per DVD. For more information on our Disc Replacement Program click here.