What can I do if my DVD is not playing properly?

If you're having trouble playing one of our DVDs, the issue may be resolved with the following troubleshooting tips. If these tips do not resolve your issue, please contact us and we will be happy to provide further assistance.

To Clean Your Disc:
To clean your disc, turn it over so that the shiny side is facing up and gently wipe with a soft, lint-free cloth. Please wipe the disc only in a straight line from the inner hub to the outer edge of the disc. Do not rub the disc in a circular direction, as this may damage the disc. If further cleaning is needed, take the disc and rinse it off under warm running water, then use a mild hand soap or dish soap and carefully wash the disc using just your fingertips. When completed, rinse the disc and dry it using a soft clean cloth, again being careful to dry the disc in a straight line from the inner hub to the outer edge of the disc. Place the clean, dry disc in your player to see if this process has corrected your disc playback issues.

To Reset Your Player:
Some playback issues may be resolved by resetting your player. To perform a player reset, please follow these steps:

- Remove all discs from the player and turn it off.

- Once the player is turned off, unplug it from the power source. No other cables need to be removed from the player or from other components of your home entertainment system.

- Wait five to ten minutes to ensure that your player has reset, and then plug it back into the power source. After the player is plugged in, turn it on as you normally would, put the disc back into the player and see if it will load.