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Why does my Disney Blu-ray freeze at the castle screen on my Samsung Blu-ray player?
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If your Disney Blu-ray freezes at the introductory Disney castle screen, please ensure you have the latest firmware updates for your Samsung Blu-ray player by visiting www.Samsung.com or calling 1-800-726-7864.
Updates are often created for Blu-ray players (even new models) to enhance functionality and correct known playback issues with certain titles.
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