Why does my Blu-ray freeze on my Samsung Blu-ray player?

If your Blu-ray freezes at the introductory Disney castle screen, Marvel Avengers “A” screen, Touchstone Screen, or Hollywood Pictures screen,  please ensure you have the latest firmware updates for your Samsung Blu-ray player by visiting www.Samsung.com or calling 1-800-726-7864.

Updates are often created for Blu-ray players (even new models) to enhance functionality and correct known playback issues with certain titles.

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