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What can I do if my DVD or Blu-ray disc doesn't work? |
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Where can I find my DisneyFile activation code? |
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How do I replace a damaged DVD or Blu-ray disc? |
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Where can I find out about upcoming DVD & Blu-ray releases? |
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What release version am I buying? |
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If I am hearing impaired, how do I know that I can enjoy the Blu-ray disc/DVD movie? |
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"What's it mean?": Understanding Film Ratings |
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"What's it mean?": Understanding Television Ratings |
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Where do I go to register my Disney and Buena Vista DVDs? |
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| What can I do if my DVD or Blu-ray disc doesn't work? |
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If you experience playback issues with a DVD or Blu-ray disc, please go to the contact us page and complete the form. There may be a player-specific problem we can help you with. Before contacting us, please try the disc in a different player to see if the issue can be replicated.
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| Where can I find my DisneyFile activation code? |
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Your activation code can be found on an insert inside your DVD or Blu-ray disc package.
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| How do I replace a damaged DVD or Blu-ray disc? |
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If you accidentally damage or break one of your DVD or Blu-ray discs, you can get a replacement for a nominal charge of $6.95.
US Consumers
Please send the damaged disc(s), a check or money order for $6.95 per disc (made payable to WDSHE) and a completed Disc Replacement Form to:
WDSHE Consumer Relations
Attn: Disc Replacement Program
P.O. Box 3100
Neenah, WI 54957
Canadian Consumers
Please send the damaged disc(s), a check or money order for $6.95 per disc (made payable to WDSHE) and a completed Disc Replacement Form to:
WDSHE Consumer Relations
Attn: Disc Replacement Program
P.O. Box 280
Fort Erie, On L2A 0A6
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| Where can I find out about upcoming DVD & Blu-ray releases? |
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Check out the Release Calendar for a full list of upcoming DVD & Blu-ray titles.
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| What release version am I buying? |
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 Disney Blu-ray discs and DVDs usually have a version release box located on the back of the disc case on the bottom right-hand side. This box indicates the specific release version of a film, in order to help distinguish it from a previously released version of the same content.
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| If I am hearing impaired, how do I know that I can enjoy the Blu-ray disc/DVD movie? |
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Closed Captioning allows persons with hearing disabilities to have access to the Blu-ray disc or DVD by displaying the audio portion of the film as text on the video screen.
This logo indicates that the main programming is available with closed captioning. Additional information on the package indicates what other programming is closed captioned.
For additional information, visit FCC Consumer Facts-Closed Captioning
"SDH" subtitles appear as regular subtitles, including important non-dialog audio and speaker identification, useful when the viewer cannot otherwise visually tell who is speaking.
This logo indicates that SDH subtitles are available for the main programming. Additional information on the package indicates what other programming is available with SDH subtitles.
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| "What's it mean?": Understanding Film Ratings |
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Film Ratings
The Motion Picture Association of America (MPAA) and The National Association of Theater Owners (NATO) operate the film rating system. The ratings are issued by a board of parents who review the films.
A G-rated motion picture contains nothing in theme, language, nudity, sex, violence or other matters that, in the view of the Rating Board, would offend parents whose younger children view the motion picture.
A PG-rated motion picture should be investigated by parents before they let their younger children attend. The PG rating indicates, in the view of the Rating Board, that parents may consider some material unsuitable for their children, and parents should make that decision.
A PG-13 rating is a sterner warning to parents to determine whether their children under age 13 should view the motion picture, as some material might not be suited for them. A PG-13 motion picture may go beyond the PG rating in theme, violence, nudity, sensuality, language, adult activities or other elements, but does not reach the restricted R category.
An R-rated motion picture, in the view of the Rating Board, contains some adult material. An R-rated motion picture may include adult themes, adult activity, hard language, intense or persistent violence, sexually-oriented nudity, drug abuse or other elements. Children under 17 are not allowed to attend R-rated motion pictures unaccompanied by a parent or adult guardian.
An NC-17 rated motion picture is one that, in the view of the Rating Board, most parents would consider too adult for their children 17 and under. An NC-17 rating can be based on violence, sex, aberrational behavior, drug abuse or any other element that most parents would consider too strong and therefore off-limits for viewing by their children. No children are admitted to these motion pictures.
For additional information on film ratings, please visit mpaa.org. For information on the rating of a specific film, please visit filmratings.com.
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| "What's it mean?": Understanding Television Ratings |
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Television Ratings
The television industry designed a TV ratings system to give parents more information about the content and age-appropriateness of TV programs. The ratings apply to most television programs, however, sports and news shows do not carry ratings.
Television ratings appear in the upper left corner of the TV screen at the beginning of TV shows, and often again after commercial breaks.
All Children
This program is designed to be appropriate for all children. Whether animated or live-action, the themes and elements in this program are specifically designed for a very young audience, including children from ages 2-6. This program is not expected to frighten younger children.
Directed to Older Children
This program is designed for children age 7 and above. It may be more appropriate for children who have acquired the developmental skills needed to distinguish between make-believe and reality. Themes and elements in this program may include mild fantasy violence or comedic violence, or may frighten children under the age of 7. Therefore, parents may wish to consider the suitability of this program for their very young children.
Directed to Older Children-Fantasy Violence
For those programs where fantasy violence may be more intense or more combative than other programs in this category, such programs will be designated TV-Y7-FV.
General Audience
Most parents would find this program suitable for all ages. Although this rating does not signify a program designed specifically for children, most parents may let younger children watch this program unattended. It contains little or no violence, no strong language and little or no sexual dialogue or situations.
Parental Guidance Suggested
This program contains material that parents may find unsuitable for younger children. Many parents may want to watch it with their younger children. The theme itself may call for parental guidance and/or the program may contain one or more of the following: some suggestive dialogue (D), infrequent coarse language (L), some sexual situations (S), or moderate violence (V).
Parents Strongly Cautioned
This program contains some material that many parents would find unsuitable for children under 14 years of age. Parents are strongly urged to exercise greater care in monitoring this program and are cautioned against letting children under the age of 14 watch unattended. This
program may contain one or more of the following: intensely suggestive dialogue (D), strong coarse language (L), intense sexual situations (S), or intense violence (V).
Mature Audience Only
This program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17. This program may contain one or more of the following: crude indecent language (L), explicit sexual activity (S), or graphic violence (V).
Content Labels: one or more letters that may be added to the basic ratings above to let parents know when a show may contain violence, sex, adult language or suggestive dialogue.
D-suggestive dialogue
L-coarse or crude language
S-sexual situations
V-violence
FV-fantasy violence (children's programming only)
For more information, please visit tvguidelines.org.
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| Where do I go to register my Disney and Buena Vista DVDs? |
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To register your Disney and Buena Vista DVDs, page click here to visit our DVD registration page.
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