Disney Movie Rewards SupportDisney Movie Rewards Support Frequently Asked Questions

If you were unable to log in to your Disney Movie Rewards account in the last 210 days, your points may have expired. Please contact us and we'll be happy to help you.
For any issues you may be experiencing due to multiple Disney Movie Rewards accounts, please call us at 866-246-8646 and a cast member will gladly assist you.

After you unlock and purchase a Digital Soundtrack, you can download it from the Unlocked Offers section of the Disney Movie Rewards website. To retrieve your soundtrack, click on the "Trophy" icon while logged into the Disney Movie Rewards website, locate your Digital Soundtrack offer and click "Redeem Now". On the next screen, click on the blue link underneath "Click to start your download."

For more detailed instructions about retrieving the Digital Soundtrack with your preferred browser, please click on the appropriate link below:


Google Chrome

Mozilla Firefox

Internet Explorer


Mac OSX: 


Once you have downloaded the Digital Soundtrack to your computer, you will need to extract the music files contained within the .ZIP file in order to access the music. To do this on a Windows computer, right-click on your downloaded .ZIP file, select the "Extract All" option, and then follow the on-screen instructions.

On a Macintosh computer, double click the .ZIP file to activate the Archive Utility and unzip all of the files.

For detailed instructions on how to add the soundtrack to your preferred media player, click on the appropriate link below:

Windows Media Player

iTunes on Windows

iTunes on Mac OSX

If your Digital Soundtrack download is invalid or interrupted, you can re-download it from the Disney Movie Rewards website.
If you have forgotten your password, please visit the Password Reset Page and follow the on-screen instructions.
You may have already created an account on another Disney affiliated website such as ABC, ESPN or Disney Experience. That username and password can also be used for Disney Movie Rewards.
It's easy to earn points for Disney movies you enjoy at the movie theater! Simply save your ticket stubs* and visit the "Redeem Movie Tickets" page to upload a picture of your ticket stubs and create your submission request.

Click here for a step-by-step video tutorial showing the entire ticket submission process.

* Maximum four tickets per member account. Earn 50 points per ticket.

Not all Disney movies in theaters are eligible. To view the theatrical releases that qualify for Disney Movie Rewards Points, click Eligible Titles.

We require a photo of actual movie ticket stubs submitted via our website as proof, and cannot award points unless these are included with your submission.
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