Disney Movie Rewards Quick Help
What can I do if the Disney Movie Rewards Magic Code Sheet is missing from my movie?
If your eligible Disney Blu-ray or DVD title did not include a magic code sheet, you can request your points by visiting our website and submitting a missing magic code request. Please click here to see if your title is eligible for points, and to submit your request.
What can I do if my Disney Movie Rewards points are missing?
If points are missing from your Disney Movie Rewards account, don't worry -- it may be that you're seeing the balance from a duplicate account. Members sometimes create additional registrations on Disney.com when they forget their passwords or login information. As a result, a Disney Movie Rewards account may be linking to a previously created registration. If you find an error with your points balance, simply click on the words "These Aren't My Points!" directly below the "My Points" display on your DMR homepage. After clicking this link, you'll receive an email with a link to the "Manage Account Status" page. There you will see a complete list of Disney Online accounts associated with your email address and instructions on how to select your primary account. On this page, please select the account that matches your Disney Movie Rewards login. This will become your primary Disney Online account as well as your Disney Movie Rewards account.
Why did my Disney Movie Rewards points expire? Can I get them back?
Disney Movie Rewards points may expire if you have not had any Disney Movie Rewards account activity for 210 days or more. "Activity" is defined as logging into your count at least once. For further assistance, please contact us at DisneyMovieRewards@disneyhelp.com.
How do I get Disney Movie Rewards points for a Disney movie I saw at the theater?
It's easy to earn points for Disney movies you enjoy at the movie theater! Simply save your ticket stubs* and visit the "Redeem Movie Tickets" page to upload a picture of your ticket stubs and create your submission request.

Click here for a step-by-step video tutorial showing the entire ticket submission process.

* Maximum four tickets per member account. Earn 50 points per ticket.
Where can I find the coupons or other special offers I've earned at Disney Movie Rewards?
If you've earned a coupon, movie ticket, or other special offer, a banner should appear when you first become eligible for the offer (e.g. by entering the Magic Code or UPC from a qualifying title). Simply click on the banner and follow the instructions that appear to receive your offer.

If the banner does not appear, you can find the offer in the "MY DMR" section of our website. In this " MY DMR " section, click on the "Unlocked Offers" tab and look for the offer you would like to use. Click on the "Redeem" button located to the right of the offer and follow the instructions that appear.

What can I do if my Disney Movie Rewards account is frozen?
Enthusiastic DMR fans will often post expired bonus codes on Facebook, Twitter, blogs, and other websites. Be careful; many of these codes have expired, and will register as invalid on your DMR account. If you enter multiple invalid codes, your account may be temporarily frozen and you will not have access to it. To unfreeze your account, simply e-mail DMR Member Services at DisneyMovieRewards@disneyhelp.com with the words "Frozen Account" in the body of the e-mail. Please allow 1-3 business days to access your account.
How can I earn Disney Movie Rewards Bonus Points?
In addition to receiving points for eligible Blu-ray, DVD and CD titles, you can also earn bonus points by uploading ticket stubs from eligible Disney movies you see in theaters, or by taking part in one of our special promotions. To receive information about bonus point opportunities, please check the Disney Movie Rewards website on a regular basis. And remember to read your DMR emails and newsletters for future "email only" offers!
Still have questions about Disney Movie Rewards?
Please check out our FAQs or email us at DisneyMovieRewards@disneyhelp.com if you have any other questions about the Disney Movie Rewards Program.  You may also contact us at 1-866-246-8646 Monday 9:30-7:30 and Tuesday through Friday 9:30-6:30 CST.
Contact Us

If you didn't find what you were looking for, click here to let us know what we can do better.

Contact Us
800-723-4763 (U.S.)
888-877-2843 (Canada)