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My account is frozen -- What Can I Do? |
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I'm missing DMR points -Where are they? |
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How do I find out about the "Blu-ray on My Birthday" offer? |
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How can I earn Bonus Points? |
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Still have questions? |
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| My account is frozen -- What Can I Do? |
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Enthusiastic DMR fans will often post expired bonus codes on Facebook, Twitter, blogs, and other websites. Be careful; many of these codes have expired, and will register as invalid on your DMR account. If you enter multiple invalid codes, your account may be "temporarily frozen" and you will not have access to it. To unfreeze your account, simply e-mail DMR Member Services at DisneyMovieRewards@disneyhelp.com with the words "Frozen Account" in the body of the e-mail. Please allow 1-3 business days to access your account.
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| I'm missing DMR points -Where are they? |
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If your account is missing DMR points, don't worry -- it may be that you're seeing the balance from a duplicate account. Members sometimes create additional registrations on Disney.com when they forget their passwords or login information. As a result, a DMR account may be linking to a previously created registration. If you find an error with your points balance, simply click on the words "These Aren't My Points!" directly below the "My Points" display on your DMR homepage. After clicking this link, you'll receive an email with a link to the "Manage Account Status" page. There you will see a complete list of Disney Online accounts associated with your email address and instructions on how to select your primary account. On this page, please select the account that matches your DMR login. This will become your primary Disney Online account as well as your DMR account.
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| How do I find out about the "Blu-ray on My Birthday" offer? |
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When you join Disney Movie Rewards or register with any other area on Disney.com, you are asked to provide some personal information including your date of birth. The "Blu-ray on My Birthday" offer is sent directly to the email address you provided when you registered your account. That's why it's important that we have your primary email address. If you did not receive the Blu-ray offer email, don't worry -- we'll be introducing a new Blu-ray offer in the very near future. In the meantime, be sure you've provided us with an up-to-date email address so you won't miss any more great offers from Disney Movie Rewards. Please click here to verify and/or update your account information.
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| How can I earn Bonus Points? |
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In addition to receiving points for eligible Blu-ray, DVD and CD titles, you can also earn bonus points by uploading ticket stubs from eligible Disney movies you see in theaters, or by taking part in one of our special promotions. To receive information about bonus point opportunities, please check the Disney Movie Rewards website on a regular basis. And remember to read your DMR emails and newsletters for future "email only" offers!
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| Still have questions? |
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Please check out our FAQs or email us at DisneyMovieRewards@disneyhelp.com if you have any other questions about the Disney Movie Rewards Program.
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