Disney Movie Rewards SupportDisney Movie Rewards Support Frequently Asked Questions

If you were unable to log in to your Disney Movie Rewards account in the last 210 days, your points may have expired. Please contact us and we'll be happy to help you.
For any issues you may be experiencing due to multiple Disney Movie Rewards accounts, please call us at 866-246-8646 and a cast member will gladly assist you.
You may have already created an account on another Disney affiliated website such as ABC, ESPN or Disney Experience. That username and password can also be used for Disney Movie Rewards.
It's easy to earn points for Disney movies you enjoy at the movie theater! Simply save your ticket stubs* and visit the "Redeem Movie Tickets" page to upload a picture of your ticket stubs and create your submission request.

Click here for a step-by-step video tutorial showing the entire ticket submission process.

* Maximum four tickets per member account. Earn 50 points per ticket.

Not all Disney movies in theaters are eligible. To view the theatrical releases that qualify for Disney Movie Rewards Points, click Eligible Titles.

We require a photo of actual movie ticket stubs submitted via our website as proof, and cannot award points unless these are included with your submission.

To print a coupon offer from Disney Movie Rewards, please follow the steps below:

1. Ensure that your printer is on and has enough paper and ink to print the coupon.

2. Click on the "Unlocked Offers" trophy icon at the top of the page, or click on "My DMR" and then "Unlocked Offers".

3. Find the coupon you would like to print, click on it, and then click on "Get Coupon."

4. You will be redirected to the coupon page at CouponFactory.com. On this page, click on "Get Coupon" again.

5. On the screen that comes up, click on "Download Printer Jumpstart" and wait up to 90 seconds for the coupon to be sent to your printer (it is not necessary to successfully download Printer Jumpstart; however the page must refresh). When the coupon has been printed, the page will refresh and display a "Thanks for printing" message.

If you are unable to print the coupon, click here for troubleshooting tips.

For assistance with your coupon, please click here for trouble-shooting tips.

If you are still unable to print your coupon, please follow the instructions below to receive a coupon in the mail:

1. Click on the "Unlocked Offers" trophy icon at the top of the page, or click on "My DMR" and then "Unlocked Offers".

2. Find the coupon you would like to print, click on it, and then click on "Get Coupon."

3. You will be redirected to the coupon page at CouponFactory.com. On this page, click on "Get Coupon" again.

4. On the screen that comes up, click on "Download Printer Jumpstart" and wait up to 90 seconds for the coupon to be sent to your printer (it is not necessary to successfully download Printer Jumpstart; however the page must refresh).

5. After the page refreshes, click on "Request a copy of this coupon by mail."

6. A new window will pop up. Enter the requested information to submit your request. Please allow 7-10 days for delivery.

To view current special offers, please click on the Special Offers tab on the Disney Movie Rewards website. Please be sure to check the offer details for specific rules and expiration dates.
After you redeem a Reward, you will receive an email confirming your redemption. If it is a physical Reward, you will also receive an email once it has been shipped. If it's a digital Reward, an email will be sent to the email address we have on record with instructions on how to retrieve the Reward.
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