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Why is iTunes showing a grey screen instead of my Digital Copy? |
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What is DisneyFile Digital Copy and how does it work? |
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What if there is no DisneyFile Digital Copy code sheet in my case or my code sheet is blank? |
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What happens if I lose my DisneyFile Digital Copy insert? |
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What are the minimum requirements to properly enjoy my DisneyFile Digital Copy? |
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What types of portable devices will my DisneyFile Digital Copy be compatible with? |
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Can I use my DisneyFile Digital Copy code more than once? |
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Does the unique code for the DisneyFile Digital Copy expire? |
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What if I get an invalid code error message when using my DisneyFile Digital Copy code? |
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If I delete my DisneyFile Digital Copy from my computer, can I transfer it again later? |
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What do I do if I get a Security Component Upgrade message when I try to install my Digital Copy? |
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Where do I find the unique activation code for my DisneyFile Digital Copy? |
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What makes the DisneyFile Digital Copy unique? |
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| Why is iTunes showing a grey screen instead of my Digital Copy? |
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If you are getting a grey screen or no video within iTunes, you may need to re-authorize your iTunes account. To do so, please follow the steps below:
1. In the iTunes window, go to the "Store" menu at the top of the screen and click "Deauthorize Computer". Input your iTunes Store account information and click "Deauthorize". A message should appear saying the computer has been Deauthorized. Click "Ok" in that window to close the message.
2. Close the iTunes program
3. Re-open the iTunes program.
4. In the iTunes window, go to the "Store" menu at the top of the screen and click "Authorize Computer". Input your iTunes Store account information and click "Authorize". A message should appear saying the computer has been Authorized. Click "Ok" in that window to close the message.
5. Try playing the Digital Copy file again. The file should now play without issue.
Once you have confirmed the Digital Copy to play in iTunes, you can then transfer or re-transfer the file to your iPod.
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| What is DisneyFile Digital Copy and how does it work? |
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DisneyFile Digital Copy is the Disney-branded Digital Copy experience, which enables buyers of DVD and Blu-ray to receive the standard definition digital version of the movie in their choice of iTunes or Windows Media formats. The DisneyFile Digital Copy is located on a stand-alone disc and is Mac & PC compatible.
DisneyFile Digital Copy works as follows:
-Insert DisneyFile Digital Copy disc into Mac or PC computers
-Follow on-screen instructions
-Select iTunes or Windows Media format (Mac computers are iTunes only)
-Enter unique activation code from insert & redeem DisneyFile Digital Copy
-Watch the movie on your computer and/or transfer the movie file to iTunes or Windows Media compatible devices.
Enjoy!
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| What if there is no DisneyFile Digital Copy code sheet in my case or my code sheet is blank? |
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If your DVD/BD case contains no Digital Copy activation code, we will happy to send you a replacement code. Please submit your request via the Contact Us form on this site.
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| What happens if I lose my DisneyFile Digital Copy insert? |
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If you already used your code at Disney Movie Rewards and no longer have the code sheet, the code is recorded in your account and can be accessed at any time.
Please sign in to Disney Movie Rewards and click on the "My DMR" tab. In the "Points Earned" section, it should list all of your redeemed codes. Please use those codes to download the DisneyFile Digital Copy.
If you have misplaced or discarded your DisneyFile Digital Copy activation code you may take part in our one-time courtesy replacement program. Second and subsequent replacements are subject to a nominal fee of $6.95. Please submit your request via the Contact Us form on this site.
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| What are the minimum requirements to properly enjoy my DisneyFile Digital Copy? |
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Minimum system requirements:
Internet connection and DVD-ROM drive
Mac Users: iTunes 7.6 or later on Mac OS X 10.4.9 or later if using QuickTime with iTunes 8.0 upgrade to QT 7.5.5.
PC Users: Windows Media Player 11 or later on Windows XP or Windows Vista with latest Windows service pack recommended or for iTunes Windows Media Player 10 or later on Windows XP 32 bit or Vista and/or iTunes 7.6 or later. iTunes is not supported in Windows XP 64-bit operating systems.
iTunes file requires an iTunes account
All files require a minimum of 1-2 GB of storage on your computer.
Portable media player must be Windows Media PlaysForSure compatible or Certified for Windows Vista Compatible or be an iTunes video-enabled iPod, iPhone or Apple TV.
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| What types of portable devices will my DisneyFile Digital Copy be compatible with? |
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For the Windows Media format, portable devices must be Windows Media PlaysForSure with Video compatible or Certified for Windows Vista compatible. For the iTunes format, portable devices must be an iTunes video-enabled iPod, iPhone or Apple TV.
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| Can I use my DisneyFile Digital Copy code more than once? |
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No. You are permitted to use your unique code only once.
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| Does the unique code for the DisneyFile Digital Copy expire? |
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Due to overwhelming demand, all DisneyFile Digital Copy codes have been extended to 24 months after release date.
For a full list of titles and their expiration dates, please visit www.DisneyFile.com.
If you have any questions or comments, please Contact Us.
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| What if I get an invalid code error message when using my DisneyFile Digital Copy code? |
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Please verify that you have not previously entered this code on another computer and that you are entering the correct characters. If you have not previously used your DisneyFile Digital Copy Activation code and are still receiving an “Invalid Code” error message please submit your issue via the Contact Us form on this site.
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| If I delete my DisneyFile Digital Copy from my computer, can I transfer it again later? |
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Windows Media format: No. When you download your DisneyFile Digital Copy, to your computer, you use your unique code, which can only be used once. Therefore, if you delete your movie from your computer and attempt a second transfer, the unique code will not work. Disney strongly recommends backing up your files to avoid losing your DisneyFile Digital Copy.
iTunes format: Standard iTunes usage rules apply.
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| What do I do if I get a Security Component Upgrade message when I try to install my Digital Copy? |
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If you receive a "Security Component Upgrade Needed" message when trying to install your Digital Copy, you will need to upgrade your computer’s security components. To do this, please follow the steps listed below:
- Visit Microsoft’s Security Component Upgrade website and click on the "Upgrade" button.
- If the "Upgrade" button is not clickable, please follow the steps listed below:
- Windows XP Users: Click the yellow ActiveX control bar found at the top of the Web page to run ActiveX controls, and then click on the "Upgrade" button, which should now be clickable.
- Windows Vista or 7 Users: At the top of the web page, navigate to Tools\Internet Options\Security Tab, and uncheck the box next to "Enable Protected Mode". Click "Apply", and then click "Okay". Finally, refresh your browser by pressing F5 on your keyboard, and then click on the "Upgrade" button, which should now be clickable.
- When the security component upgrade is complete, restart your computer.
- When the computer has finished restarting, re-insert the Digital Copy disc and follow all on-screen instructions.
- If these steps do not work for you, or your Digital Copy activation code is no longer working, please email us at help@disneyfilesupport.com" for further assistance.
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| Where do I find the unique activation code for my DisneyFile Digital Copy? |
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Your activation code can be found on an insert inside your Disney DVD or Blu-ray Disc package.
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| What makes the DisneyFile Digital Copy unique? |
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The DisneyFile Digital Copy is a fast and easy way to enjoy your favorite Disney movies, anytime, anywhere on your PC, Mac, or compatible portable device. Disney fans can watch their DVD or Blu-ray in the living room and enhance their mobile lifestyle with DisneyFile Digital Copy and bring their movies on the go!
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