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What is Blu-ray disc? |
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Why is the format called Blu-ray? |
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What is the difference between Blu-ray and DVD? |
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Can I play my DVDs on a Blu-ray player? |
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Why should I update my Blu-ray player's firmware? |
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Why does my LG Blu-ray player have audio issues when playing Toy Story 3 on Blu-ray?
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What sound quality will a Blu-ray disc have? |
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What is HDMI and why do I need it? |
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Do I need an internet connection for my Blu-ray player? |
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Do Blu-ray discs have region coding? |
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Is my Blu-Ray Disc BD-Live enabled? |
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Where do I sign in to Disney BD-Live? What happened to Movie Chat and Movie Mail? |
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Where can I purchase Blu-ray discs and Blu-ray players? |
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How much does a Blu-ray disc cost? |
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Where can I get help printing a Blu-ray Coupon Offer? |
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Can I copy the content on my Blu-ray Disc? |
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Can I play my Blu-ray movie on a portable media player? |
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What is the encoding system of my Blu-ray disc? |
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What type of video technology does a Blu-ray Disc use? |
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What type of sound technology does a Blu-ray Disc use? |
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| What is Blu-ray disc? |
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Blu-ray disc is the next generation format for high definition entertainment. It was developed to enable recording, rewriting and playback of high-definition content, as well as storing large amounts of data. Blu-ray discs offer up to five times the storage capacity of standard DVDs and represent the next step in packaged media to complement your HDTV.
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| Why is the format called Blu-ray? |
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The name is derived from the blue-violet laser that is used to read and write data on Blu-ray discs. Standard DVDs use red laser technology. Blue lasers have a shorter wavelength than red lasers, and when combined with improved optical lens technology, allow for a smaller point of focus and the ability to read more densely packed information on a disc.
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| What is the difference between Blu-ray and DVD? |
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The simple answer is that Blu-ray is a high-definition format and DVD is a standard-definition format. Much like the evolution from VHS to DVD, the Blu-ray format has received broad support from major entertainment providers, consumer electronics, and personal computer companies as a successor to the current DVD format. Ultimately, Blu-ray represents a revolutionary improvement over DVD in terms of picture and sound quality, and advanced interactivity, delivering a whole new way to experience movies, games and music.
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| Can I play my DVDs on a Blu-ray player? |
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Yes. Blu-ray players are fully backwards compatible with existing DVDs. In fact, Blu-ray players will support upscaling of DVDs to near high-definition quality, so your existing DVD collection will look even better than before.
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| Why should I update my Blu-ray player's firmware? |
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Manufacturers may update their Blu-ray player firmware in order to add new functionality and rectify known playback issues. For optimal performance, we recommend you visit the Official Blu-ray website on a regular basis to check for available updates. For further information on a specific player, please click on one of the major Blu-ray player manufacturers links below.
Select Player Manufacturer For Latest Firmware Updates:
Amex
BluCobra
Curtis Mathes | 877-444-8998
Dell Drivers & Downloads | 1-800-624-9896
Denon | 201-762-6665
HP Support & Drivers | 1-800-474-6836
Insignia | 877-467-4289
Integra | 800-225-1946
JVC | 800-252-5722
LG Electronics Support |1-800-243-0000
Magnavox | 800-705-2000
Marantz | 201-762-6666
Memorex | 877-363-6673
NAD | 905-831-6555
Olevia | 866-965-3842
Onkyo | 201-785-2600
Oppo | 650-961-1118
Panasonic BD Product Support | 1-800-211-7262
Philips Consumer Support | 1-888-744-5477
Pioneer Blu-ray & DVD Support | 1-800-421-1404
Samsung Download Center | 1-800-726-7864
Sharp Firmware Update | 1-800-237-4277
Sherwood | 800-962-3203
Sony Electronics Support & Registration | 1-866-909-7669
Sony PS3 System Software Update | 1-800-345-7669
Sylvania | 800-968-3429
Yamaha | 1-714-522-9105
Player Issues
If you experience any difficulty playing your Blu-ray discs, please ensure that your player has an available manufacturer update. If you are still experiencing issues after you update your player, please report your issue in our Contact Us section.
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| Why does my LG Blu-ray player have audio issues when playing Toy Story 3 on Blu-ray?
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We are aware that certain LG Blu-ray players are having issues decoding the main audio track on the Toy Story 3 Blu-ray Disc. This issue can occur when the player is connected directly to a television with an HDMI cable.
To correct this issue, simply press the "audio" button on your LG Blu-ray player’s remote control twice while the feature movie is playing. This will switch the audio to the second track on the disc and decode the audio properly. This is track 2 of 5 and should be labeled "2 ENG".
You can also adjust the audio settings of your player to correct this issue. When no disc is in the player, press the "Home" button on the remote to access the Setup menu. In the Audio Setup menu, change the HDMI setting to "DTS Re-Encode". Then, exit the Setup menu and play the disc again.
To permanently fix this issue, you will need to update your LG Blu-ray player to the latest firmware version. Please contact LG at 1-800-243-0000 to ensure you receive the latest firmware update.
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| What sound quality will a Blu-ray disc have? |
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Blu-ray discs will have 5.1, 6.1, or 7.1 channels of surround sound. New audio codes capable of processing uncompressed, lossless, and/or higher quality compressed audio create an amazing audio experience for consumers.
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| What is HDMI and why do I need it? |
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A single HDMI cable is the latest innovation to carry multiple-channel audio and high definition digital video signals from your Blu-ray player to your HDTV or HD projector. Connection is simple and only takes a moment. Because the HDMI cable eliminates the analog cable and is capable of transferring digital sources, the Blu-ray disc's source material remains in its original digital form and transfers without conversion directly to the HDTV for the best possible audio/visual experience directly from the disc.
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| Do I need an internet connection for my Blu-ray player? |
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No, you will not need an internet connection for basic playback of Blu-ray discs. An internet connection will only be needed for value-added features like Disney BD-LiveTM. Some player manufacturers may also offer updates from their websites directly to your player.
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| Do Blu-ray discs have region coding? |
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Yes, Blu-ray titles have region coding similar to DVDs. However, instead of eight regions, Blu-ray uses only three:
- Region A: North, Central, South America, Japan, Korea, and Southeast Asia.
- Region B: Europe (EU), Africa, Middle East, Australia, and New Zealand.
- Region C: Russia, India, China, and the rest of the world.
Select titles are released as Region ABC, meaning they are playable in all regions.
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| Is my Blu-Ray Disc BD-Live enabled? |
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 "> BD-Live is the connected feature of Blu-ray that allows users to extend their movie experience via Broadband Internet.
Blu-ray Discs marked with the logo are BD-Live enabled. To access BD-Live content, you must have a BD-Live enabled player and internet connectivity.
For additional information, visit the Disney BD-LiveTM Network.
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| Where do I sign in to Disney BD-Live? What happened to Movie Chat and Movie Mail? |
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The Disney BD-Live Network is changing. The features Movie Challenge, Movie Mail, Movie Chat, and Movie Rewards Live will soon become unavailable. Until they are taken entirely offline, for now you may retrieve existing Movie Mails, participate in Movie Challenges, and various other activities with Disney Blu-ray discs that featured this version of the Disney BD-Live Network. All Disney BD-Live titles will eventually support the latest version of the Disney BD-Live Network. If you are a registered member of the Disney BD-Live Network, your username and password are no longer required for use. Unless you change this shared account with Disney.com and Disney Movie Rewards, you are still an active member of those services.
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| Where can I purchase Blu-ray discs and Blu-ray players? |
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Blu-ray discs and players are available at major consumer electronics chains, audio/visual stores, mass merchants, and online retailers.
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| How much does a Blu-ray disc cost? |
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Most Blu-ray titles from Walt Disney Studios Distribution will be available for $34.99-$49.99 SRP.
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| Where can I get help printing a Blu-ray Coupon Offer? |
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If you are having issues printing a coupon, please visit the Troubleshooting Guide provided by the Bricks Coupon Printer by clicking Here.
If you have followed the Troubleshooting Guide and continue to have issues printing your coupon, please contact the Coupons, Inc. Support Team regarding this issue. To contact the Coupons, Inc. Support Team, please follow the steps below:
1. On the website for the current coupon offer, click the "Help" link in the bottom right hand corner of the coupon printer screen.
2. You will now be brought to a Troubleshooting Guide screen. On this screen, click on the "Common Questions" button on the left hand side of the screen.
3. You will now be brought to a FAQ screen. Click on the second to last FAQ which reads, "Where can I provide feedback to you?"
4. Clicking on this link will take you to a page in which you can contact Coupons, Inc. for further technical assistance regarding your coupon.
Please note that coupons are available to print for a limited time only and may expire quickly. If the coupon page is no longer available for a specific title, it indicates that the coupon is no longer offered.
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| Can I copy the content on my Blu-ray Disc? |
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 This Copy Protection icon indicates that the content on the disc is encrypted with protection technology. The disc cannot be copied.
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| Can I play my Blu-ray movie on a portable media player? |
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 Many Blu-ray titles are available as part of a combo pack which includes a Digital Copy disc. Digital Copy enables buyers of DVDs and Blu-ray discs marked with this logo to access a standard definition, digital version of the movie. Digital Copy is compatible with both iTunes and Windows Media through the use of their respective DRM services, FairPlay and Windows Media DRM. Consumers are provided with a single-use code to authenticate a computer to handle the Digital Copy. This Digital Copy can be accessed on all compliant devices such as a Mac or PC, iPod, iPhone, and iPad.
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| What is the encoding system of my Blu-ray disc? |
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Video on Blu-ray discs and DVDs is stored in digital format, but is formatted for one of two systems: NTSC or PAL. The system used varies from country to country. Players are typically capable of playing only one of the systems.
NTSC is the format used in the United States, Canada, South America, Japan, Mexico, South Korea, Taiwan, and other countries. In NTSC, 30 frames are transmitted each second and each frame is made up of 525 individual scan lines.
PAL is the predominant format used in most of Europe, Africa, China, India, Australia, New Zealand, Israel, North Korea, and other countries. In PAL, 25 frames are transmitted each second. Each frame is made up of 625 individual scan lines.
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| What type of video technology does a Blu-ray Disc use? |
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Blu-ray Disc is the next generation optical disc format that offers up to 50GB of storage capacity and recording, rewriting and playback of high-definition video (HD) in all of the HD resolutions, including 1080p.
Picture quality is mostly dependent on bit rates. Blu-ray Disc can deliver data transfer rates up to 48 Mbps (megabits per second). The Blu-Ray format also supports high-definition audio formats.
Discs marked with the logo above play in Blu-ray Disc players and drives, which are also usually marked with this logo, and Sony's PlayStation 3.
For additional information, visit the Blu-ray Disc website.
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| What type of sound technology does a Blu-ray Disc use? |
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Disney Blu-ray offers stunning sound quality that DVD can't match. This is the way movies were meant to be heard!
DTS-HD Master Audio can be found on most Disney Blu-ray Discs and delivers a soundtrack that is bit-for-bit identical to the original master recording. With up to 7.1 channels of surround sound, DTS-Master Audio places you in the center of the action!
Dolby True HD is another technology which delivers up to 7.1 channels of perfect surround sound identical to the original master recording. Dolby True HD can be found on National Treasure 2 and Enchanted on Blu-ray today!
Uncompressed PCM offers a truly uncompressed soundtrack identical to the master recording. Uncompressed PCM can be found on classic Blu-ray Discs such as Cars and Pirates of the Caribbean: The Curse of the Black Pearl.
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