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How can I manage or merge my Disney Movie Rewards accounts?
For any issues you may be experiencing due to multiple Disney Movie Rewards accounts, please call us at 866-246-8646 and a cast member will gladly assist you. 
What if my Digital Copy code is missing, lost, or invalid?

Your Digital Copy activation code can be found in qualifying DVD and Blu-ray cases. The Digital Copy code is the same code as the Disney Movie Rewards Magic Code.

If you already used your code at Disney Movie Rewards and no longer have the code sheet, the code is recorded in your account and can be accessed at any time.

Please sign in to Disney Movie Rewards and click on the "My DMR" tab. In the "Points Earned" section, it should list all of your redeemed codes. Please use those codes to download the Digital Copy.

If the code you entered is coming up Invalid, please check to make sure you are entering the correct characters.  As some letters and numbers look similar, please be sure the code is being entered correctly. For example: B vs. 8, I vs. 1, W vs. VV, S vs. 5, 0 vs. O.

If you need a replacement activation code for your Disney Digital Copy, you may request a one-time replacement code. Please submit your request via our Contact Us page. When contacting us, be sure to include the following information:

  • The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either a 0 or a 1.
  • The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length.
  • The UPC number located under the barcode on your DVD or Blu-ray package.
What can I do if I don't remember my Disney Movie Rewards password?
If you have forgotten your password, please visit the Password Reset Page and follow the on-screen instructions.
Does my movie include a Digital Copy?
Digital Copies are only included in Blu-ray and DVD sets that have Digital Copy included in the format information at the top of the movie package. Unfortunately, non-Digital Copy sets cannot be upgraded to include one.
How do I retrieve my Digital Soundtrack download from Disney Movie Rewards?

After you unlock and purchase a Digital Soundtrack, you can download it from the Unlocked Offers section of the Disney Movie Rewards website. To retrieve your soundtrack, click on the "Trophy" icon while logged into the Disney Movie Rewards website, locate your Digital Soundtrack offer and click "Redeem Now". On the next screen, click on the blue link underneath "Click to start your download."

For more detailed instructions about retrieving the Digital Soundtrack with your preferred browser, please click on the appropriate link below:

Windows:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Mac OSX: 

Safari

Why is my entire Disney Movie Rewards library not available through Disney Movies Anywhere?
Movies registered with your Disney Movie Rewards account will only sync to your Disney Movies Anywhere collection if a Digital Copy was part of the Blu-ray or DVD purchase. To see the eligible list of Disney Movies Anywhere titles in your Disney Movie Rewards library Click Here for a step-by-step walk through or follow the steps below.
 
Step 1: Log-in to Disney Movie Rewards
Step 2: Select My DMR
Step 3: Select My Collection. By selecting My Collection you will see only the titles you have purchased that include a Digital Copy (signified by the Play Now button). These are the titles eligible in Disney Movies Anywhere. Non-digital copy titles will not appear in your Disney Movies Anywhere Account
What can I do if my DVD is not playing properly?
If you're having trouble playing one of our DVDs, the issue may be resolved with the following troubleshooting tips. If these tips do not resolve your issue, please contact usand we will be happy to provide further assistance.

To Clean Your Disc:
To clean your disc, turn it over so that the shiny side is facing up and gently wipe with a soft, lint-free cloth. Please wipe the disc only in a straight line from the inner hub to the outer edge of the disc. Do not rub the disc in a circular direction, as this may damage the disc. If further cleaning is needed, Take the disc and rinse it off under warm running water, then use a mild hand soap or dish soap and carefully wash the disc using just your fingertips. When completed, rinse the disc and dry it using a soft clean cloth, again being careful to dry the disc in a straight line from the inner hub to the outer edge of the disc. Place the clean, dry disc in your player to see if this process has corrected your disc playback issues.

To Reset Your Player:
Some playback issues may be resolved by resetting your player. To perform a player reset, please follow these steps:

  • Remove all discs from the player and turn it off.
  • Once the player is turned off, unplug it from the power source. No other cables need to be removed from the player or from other components of your home entertainment system.
  • Please wait five to ten minutes to ensure that your player has reset, and then plug it back into the power source. After the player is plugged in, turn it on as you normally would, put the disc back into the player and see if it will load.
Why did my Disney Movie Rewards points expire? Can I get them back?
Disney Movie Rewards points may expire if you have not had any Disney Movie Rewards account activity for 210 days or more. "Activity" is defined as logging into your account at least once. For further assistance, please contact us by clicking here.
Why am I unable to download my Digital Copy Plus HD Digital Copy through iTunes on my PC?

High Definition Digital Copies cannot be downloaded to iTunes on a computer running the Windows Vista or XP operating systems.  In order to download your Digital Copy to your iTunes account, you will need to redeem the code directly on your portable device (iPad, iTouch, iPhone).  

Please follow these steps to add your Digital Copy to your iTunes account: 

1.         Visit www.DigitalCopyPlus.com on your portable device

2.         Enter the Digital Copy activation code found on the insert inside your digital copy product

3.         Select the "iTunes" button from the list of participating providers

4.         Click "Continue" to open iTunes and log in

5.         Click "Redeem" and your download will begin automatically to your portable device

Your Digital Copy will now be available in your iTunes account via the iCloud.

To download the Digital Copy to your computer, follow the steps given below:

1.         Open iTunes on your computer

2.         Go to the iTunes Store

3.         Select Purchased under Quick Links

4.         Select Movies

5.         Uncheck the box Download HD When Available (this box is located in the lower right-hand corner)

6.         Locate your Digital Copy and select the Cloud icon to begin your download

If you have any other questions please send an email via our Contact Us page. When contacting us, be sure to include the following information:

  • The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either a 0 or a 1.
  • The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length.
  • The UPC number located under the barcode on your DVD or Blu-ray package.
Why does my Blu-ray freeze on my Samsung Blu-ray player?

If your Blu-ray freezes at the introductory Disney castle screen, Marvel Avengers A screen, Touchstone Screen, or Hollywood Pictures screen,  please ensure you have the latest firmware updates for your Samsung Blu-ray player by visiting www.Samsung.com or calling 1-800-726-7864.

Updates are often created for Blu-ray players (even new models) to enhance functionality and correct known playback issues with certain titles.

Does my "Who Framed Roger Rabbit" Blu-ray set contain the wrong DVD?

Weve been made aware that some copies of this movie were inadvertently released with an incorrect version of the DVD. We apologize for the inconvenience and would like to send you the correct disc. In order to receive this replacement DVD, please submit and email through our Contact Us page with answers to the following questions:

- On the shiny side of the disc, near the center, there is a list of letters and numbers starting with a 4 letter code such as "DVDL." What numbers are listed after the DVDL?

- What is your full mailing address and phone number?

Once we receive this information and confirm that you have the incorrect disc, well send out a postage-paid return mail label. Please use this label to send us the incorrect DVD only; you should keep all original packaging and other discs to enjoy while youre waiting for your new DVD. When we receive your disc, well send the replacement disc to you.

Where can I go to register my Disney DVD and Blu-ray Discs?
Disc registration is now provided as a benefit of Disney Movie Rewards!

To register your DVD or Blu-ray disc, please visit www.DisneyMovieRewards.com. After you have signed in or signed up for your free account, click on "My DMR" and then click on "Disc Registration". If you already have an account with any other Disney website, just use that account information to join Disney Movie Rewards!

Maintaining your list of registered discs at Disney Movie Rewards will make it easy to use the Disc Replacement Program. Additionally, youll receive all the benefits of Disney Movie Rewards!

See why millions of fans have already joined:

  • Enjoy $200 In Magical Offers Plus FREE membership
  • Expand Your Library Get Disney DVDs as rewards
  • Explore Special Extras Upgrade your favorite DVDs to the ultimate Disney Blu-ray experience and save
Where can I find information about upcoming and available Disney Blu-ray and DVD titles?
For a full list of Disney DVDs and Blu-ray Discs and their current availability, please visit our All Movies Page.

To see which titles will be coming out in the near future, please browse our upcoming titles list at movies.disney.com page.

Where do I go if I have questions regarding my Disney Movies Anywhere account?

Disney Movies Anywhere is a service that allows you to browse and watch your Collection of Disney, Pixar, and Marvel movies along with bonus material and exclusive videos. You can easily manage your digital movie collection and instantly stream and download your favorite Disney movies across your devices. Plus, for the first time, you can earn points towards great rewards with your digital purchases and enjoy special clips and features from your favorite movies. It's fun for the whole family. 

Sign in using your existing Disney Account or create a new account. It's free and easy to sign up.

Access Disney Movies Anywhere on your computer through DisneyMoviesAnywhere.com or download the free app for your iPhone or iPad, and iPod Touch (iOS 7 required). Download Disney Movies Anywhere from the App Store.

All transactions subject to applicable license terms and conditions.

To learn more about Disney Movies Anywhere, please visit http://www.disneymoviesanywhere.com/help.

Where can I find more information on playing my Disney movies in 3D on Blu-ray?
Disney Blu-ray 3D is the best way to watch Disney 3D movies in the home. Only Blu-ray 3D offers a pristine high definition 1080p 3D experience — better than any 3D HD broadcast. Blu-ray 3D utilizes an advanced technology ("frame sequential 3D") which offers a crisp, clear High Definition 3D picture. Disney Blu-ray 3D is revolutionary, state of the art 3D that puts your favorite characters into your living room and immerses you completely in your favorite Disney films.

In order to watch your Blu-ray copy of Pirates of the Caribbean: On Stranger Tides or The Lion King in 3D, you will need a 3D HDTV, a Blu-ray 3D player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and 3D glasses compatible with your 3DTV. Your TV and player will need to be connected with HDMI cables. Check your Blu-ray packaging to make sure you have a 3D-enabledDisney Blu-ray movie! You can also watch films in 3D on a 3D-enabled computer with Blu-ray drive.

If your player does not recognize your Disney Blu-ray 3D disc as a 3D disc, please try one of the solutions below:

For Samsung Blu-ray 3D Players:

  1. Select "Settings" on the home menu of your Blu-ray player
  2. Select "Display"
  3. Select "3D"
  4. Change "3D Mode" from "Auto" to "3D"
  5. Try to play disc again
  6. If this does not work, change "3D Mode" from "3D" to "2D"
  7. Try to play disc again

For Sony Blu-ray 3D Players (Excluding Playstation 3):

  1. Select "Setup" on the home menu (Picture of a toolbox)
  2. Select "Screen Settings"
  3. Select "Output Video Format"
  4. Change the output to "HDMI"
  5. Select the additional settings related to your television as presented
  6. Try to play disc again

For Sony Playstation 3:

  1. Select "Settings" on the home menu (Picture of a toolbox)
  2. Select "Display Settings"
  3. Select "Video Output Settings"
  4. Select "HDMI"
  5. Select "Automatic"
  6. The Playstation 3 will automatically detect your television
  7. Select "Yes" to confirm that the screen can be seen
  8. Set the screen selection size based on your TV size, to confirm press X on your remote control
  9. Select "Finish"
  10. Try to play disc again

If your player still does not recognize your Disney Blu-ray 3D disc as a 3D disc after trying the solutions above, please contact us at DisneyBluray3D@Disneyhelp.comand we will be happy to help you!

For more information and help with Disney Blu-ray 3D, please click here.

Why am I unable to access The Avengers: A Second Screen Experience through my iPad or iPhone?

The Marvel Avengers Second Screen SYNC TO MOVIE functionality for iPads and iPhones is now available in the U.S. and Canada.  To take advantage of the Second Screen functionality, download the update for Marvel's The Avengers: A Second Screen Experience through the App store on your device.

A flash version of Second Screen is also available for laptops at www.MarvelSecondScreen.com.

For updates regarding this app, turn on Push Notifications by following the instructions below:

1) Select "Settings" icon on your iPad's home page

2) Select "Notifications"

3) Select "Avengers"

4) Turn on the "Notification Center"

How do I participate in the Disney Movie Rewards "Countdown to Summer" promotion?

To take advantage of this offer, please go to www.pinterest.com/dmrofficial and click on the "Countdown to Summer" board to find the daily code.

Codes posted Monday through Thursday are valid 9:00 a.m. PT  8:59 a.m. PDT (Noon Eastern). Codes posted Friday are valid 9:00 a.m. PDT (Noon Eastern) through the following Monday 8:59 a.m. PT.

Limit one code per member account per day. Promotion ends 6/22/14 at 8:59 a.m. PDT.

For more information about this offer,  click here.

My Blu-ray disc is not playing properly; do I need a firmware update?
Manufacturers may update their Blu-ray player's firmware in order to add new functionality and correct known playback issues.

These issues may include:

What can I do if I’m having trouble printing or using one of your online coupons?
If you are unable to print one of our online coupons, please check out the coupon troubleshooting guide here or try one of the tips given below:

  1. Coupon Printer Software
    To print online coupons from Disney, you will need to install the Coupon Printer Software. If you have not already done so, installation instructions will appear after you click the "Print Coupons" button.

    If you have already installed the coupon printer and are now being asked to re-install the Coupon Printer or the coupon printer is not recognized, your Internet Explorer ActiveX control or Coupon Printer may have been disabled. Please click here to find the steps required to successfully re-enable these controls.

    Note: If you are printing from a library, workplace, or other public computer, you may need to contact the system administrator for permission to install the coupon printing software.

  2. Printer Turned On and Ready to Print
    Make sure your printer is connected, turned on, loaded with paper and ready to print. Our coupons must be printed on paper; they cannot be printed to fax machines or graphical formats like PDFs.

  3. Participating Retailers
    To find out if your favorite online or local retailer will accept your coupon, please contact the retailer and ask about its coupon redemption policies. If your favorite retailer will not accept your coupon, please click here to contact our coupon partner, and their staff will reach out to educate the retailer about online coupons. You may also want to contact the retailer’s guest service department to let them know you want to use online coupons at their store.

  4. Further Assistance
    If you are still unable to print your coupon, please contact us and we will be happy to provide further assistance.
Why is my DVD of “Brother Bear” missing the English DTS Audio Track and (2.35.1) Widescreen version?

We are aware of a packaging error with our Blu-ray Brother Bear 2-Movie Collection Combo Pack.  The packaging states that the Brother Bear DVD includes an English 5.1 DTS Audio Track and the Widescreen (2.35:1) Version of the film.  These two features are not available on the disc.

The Brother Bear DVD contains an English 5.1 Dolby Digital Track and the Family-Friendly Aspect Ratio (1.66:1) version of the film.

If you have any questions regarding your Blu-ray combo pack, please submit an email via our Contact Us page.

Why doesn’t the DVD in my “Who Framed Roger Rabbit” Blu-ray contain French and Spanish Subtitles?

We are aware of a packaging error with our Blu-ray Combo Pack of Who Framed Roger Rabbit.  The packaging states that the DVD Contains English SDH, French and Spanish Subtitles.  The disc only includes English SDH Subtitles.

The disc does have French and Spanish audio tracks.  

If you have any questions regarding your Blu-ray combo pack, please submit an email via our Contact Us page.

Marvel’s Iron Man 3 – Jarvis: A Second Screen Experience

Ever wonder what it's like to be Tony Stark? Download the one-of-a-kind, interactive experience app hosted by JARVIS to your iPad or iPhone and find out. Just like the real JARVIS, you will be able to interact with him using your own voice. Create customized alarms to wake you in the morning, download ringtones, check the weather, post to Facebook and more! Sync the app to your Blu-ray player to unlock hidden files and suits embedded throughout the disc, and experience the first-ever voice controlled Blu-ray!

APP FEATURES

-Voice Controlled Interface
-Current date, time and temperature
-Weather forecast
-Alarm clock with personalized alarms
-First appointment reminders
-Post to Facebook

To download the App visit:

https://itunes.apple.com/us/app/marvels-iron-man-3-jarvis/id672501358?mt=8

For assistance with your Marvel's Iron Man 3 - Jarvis: A Second Screen Experience App contact Disney Interactive Studios at 1-888-895-4988 or online at http://disneyinteractivestudios.custhelp.com/ .

"The Little Mermaid" Replacement Information

In preparation for its Blu-ray release, THE LITTLE MERMAID went through an intensive re-mastering process. Unfortunately, a minor oversight led to a switch of two small cuts during the "Part of Your World" scene. There is no impact on the quality or overall experience of the film.

Replacement discs are available for the 2D Blu-ray and DVD discs.  A replacement disc is not available for the 3D Blu-ray disc.

In order to receive the replacement discs, please submit and email through our Contact Us page with answers to the following questions:

- On the shiny side of the Blu-ray and DVD discs, near the center, there is a list of letters and numbers starting with a 4 letter code such as “7R9”, “BVDL”, or "DVDL." What numbers are listed on your Blu-ray and DVD discs?

- What is your full mailing address and phone number?

Once we receive this information and confirm that you have the incorrect discs, we’ll send out a postage-paid return mail label. Please use this label to send us the incorrect discs only; you should keep all original packaging and any other discs. When we receive your discs, we’ll send out your replacement discs.

Does my movie include a Digital Copy?
Digital Copies are only included in Blu-ray and DVD sets that have “Digital Copy” included in the format information at the top of the movie package. Unfortunately, Digital Copies are not available to purchase separately.
How does your Disc Replacement Program work?

If you accidentally damage or break one of your DVD or Blu-ray discs, you can get a replacement for a nominal charge of $6.95 for per DVD and $8.95 for per Blu-ray disc.

US Consumers
Please send the damaged disc(s), a check or money order for $6.95 per DVD disc and $8.95 per Blu-ray disc (made payable to WDSHE) and a completed Disc Replacement Form to:

WDSHE Consumer Relations
Attn: Disc Replacement Program
P.O. Box 3100
Neenah, WI 54957

Canadian Consumers
Please send the damaged disc(s), a check or money order for $6.95 per DVD disc and $8.95 per Blu-ray disc (made payable to WDSHE) and a completed Disc Replacement Form to:

WDSHE Consumer Relations
Attn: Disc Replacement Program
P.O. Box 280
Fort Erie, On L2A 0A6

In rare circumstances, you might experience playback issues with a DVD or Blu-ray that has not been damaged. These issues can sometimes be resolved with a few simple troubleshooting tips. Please click the link that describes the issue you are experiencing.

DVD Playback Issues
Blu-ray Playback Issues 

Contact Us

If you didn't find what you were looking for, click here to let us know what we can do better.


Contact Us
800-723-4763 (U.S.)
888-877-2843 (Canada)