If you accidentally damage or break one of your DVD or Blu-ray discs, you can get a replacement for a nominal charge of $6.95 for per DVD and $8.95 for per Blu-ray disc.
US Consumers
Please send the damaged disc(s), a check or money order for $6.95 per DVD disc and $8.95 per Blu-ray disc (made payable to WDSHE) and a completed Disc Replacement Form to:
WDSHE Consumer Relations
Attn: Disc Replacement Program
P.O. Box 3100
Neenah, WI 54957
Canadian Consumers
Please send the damaged disc(s), a check or money order for $6.95 per DVD disc and $8.95 per Blu-ray disc (made payable to WDSHE) and a completed Disc Replacement Form to:
WDSHE Consumer Relations
Attn: Disc Replacement Program
P.O. Box 280
Fort Erie, On L2A 0A6
Your Digital Copy activation code can be found in qualifying DVD and Blu-ray cases. The Digital Copy code is the same code as the Disney Movie Rewards Magic Code.
If you already used your code at Disney Movie Rewards and no longer have the code sheet, the code is recorded in your account and can be accessed at any time.
Please sign in to Disney Movie Rewards and click on the "My DMR" tab. In the "Points Earned" section, it should list all of your redeemed codes. Please use those codes to download the Digital Copy.
If you need a replacement activation code for your Disney Digital Copy, you may request a one-time replacement code. Please submit your request via our Contact Us page. When contacting us, be sure to include the following information:
- The 6-digit stock number that is listed on the base of the spine of your DVD or Blu-ray package. This number will start in either a 0 or a 1.
- The disc artwork number from your DVD or Blu-ray. Look at the printed label side of your disc, the disc artwork number is found at the very end and is 5-7 digits in length.
- The UPC number located under the barcode on your DVD or Blu-ray package.
These issues may include:
- Discs fail to load
- The previews and menu play properly, but the feature movie does not begin
- Audio issues during the feature movie only, including static, sync issues, or no sound at all
For optimal performance, we recommend you visit the Official Blu-ray website on a regular basis to check for available updates. For further information about a specific player, please click on one of the major Blu-ray player manufacturers links below.
Select Player Manufacturer For Latest Firmware Updates:
Curtis Mathes | 877-444-8998
Dell Drivers & Downloads | 1-800-624-9896
Denon | 201-762-6665
HP Support & Drivers | 1-800-474-6836
Insignia | 877-467-4289
Integra | 800-225-1946
JVC | 800-252-5722
LG Electronics Support |1-800-243-0000
Magnavox | 800-705-2000
Marantz | 201-762-6666
Memorex | 877-363-6673
NAD | 905-831-6555
Onkyo | 201-785-2600
Oppo | 650-961-1118
Panasonic BD Product Support | 1-800-211-7262
Philips Consumer Support | 1-888-744-5477
Pioneer Blu-ray & DVD Support | 1-800-421-1404
Samsung Download Center | 1-800-726-7864
Sharp Firmware Update | 1-800-237-4277
Sherwood | 800-962-3203
Sony Electronics Support & Registration | 1-866-909-7669
Sony PS3 System Software Update | 1-800-345-7669
Sylvania | 800-968-3429
Yamaha | 1-714-522-9105
Player Issues
If you experience any difficulty playing your Blu-ray discs, please ensure that your player has an available manufacturer update. If you are still experiencing issues after you update your player, please report your issue in our Contact Us section.
To Clean Your Disc:
To clean your disc, turn it over so that the shiny side is facing up and gently wipe with a soft, lint-free cloth. Please wipe the disc only in a straight line from the inner hub to the outer edge of the disc. Do not rub the disc in a circular direction, as this may damage the disc. If further cleaning is needed, Take the disc and rinse it off under warm running water, then use a mild hand soap or dish soap and carefully wash the disc using just your fingertips. When completed, rinse the disc and dry it using a soft clean cloth, again being careful to dry the disc in a straight line from the inner hub to the outer edge of the disc. Place the clean, dry disc in your player to see if this process has corrected your disc playback issues.
To Reset Your Player:
Some playback issues may be resolved by resetting your player. To perform a player reset, please follow these steps:
- Remove all discs from the player and turn it off.
- Once the player is turned off, unplug it from the power source. No other cables need to be removed from the player or from other components of your home entertainment system.
- Please wait five to ten minutes to ensure that your player has reset, and then plug it back into the power source. After the player is plugged in, turn it on as you normally would, put the disc back into the player and see if it will load.
If your Blu-ray freezes at the introductory Disney castle screen, Marvel Avengers “A” screen, Touchstone Screen, or Hollywood Pictures screen, please ensure you have the latest firmware updates for your Samsung Blu-ray player by visiting www.Samsung.com or calling 1-800-726-7864.
Updates are often created for Blu-ray players (even new models) to enhance functionality and correct known playback issues with certain titles.
To register your DVD or Blu-ray disc, please visit www.DisneyMovieRewards.com. After you have signed in or signed up for your free account, click on "My DMR" and then click on "Disc Registration". If you already have an account with any other Disney website, just use that account information to join Disney Movie Rewards!
Maintaining your list of registered discs at Disney Movie Rewards will make it easy to use the Disc Replacement Program. Additionally, you’ll receive all the benefits of Disney Movie Rewards!
See why millions of fans have already joined:
- Enjoy $200 In Magical Offers Plus FREE membership
- Expand Your Library Get Disney DVDs as rewards
- Explore Special Extras Upgrade your favorite DVDs to the ultimate Disney Blu-ray experience and save
We’ve been made aware that some copies of this movie were inadvertently released with an incorrect version of the DVD. We apologize for the inconvenience and would like to send you the correct disc. In order to receive this replacement DVD, please submit and email through our Contact Us page with answers to the following questions:
- On the shiny side of the disc, near the center, there is a list of letters and numbers starting with a 4 letter code such as "DVDL." What numbers are listed after the “DVDL”?
- What is your full mailing address and phone number?
Once we receive this information and confirm that you have the incorrect disc, we’ll send out a postage-paid return mail label. Please use this label to send us the incorrect DVD only; you should keep all original packaging and other discs to enjoy while you’re waiting for your new DVD. When we receive your disc, we’ll send the replacement disc to you.
To see which titles will be coming out in the near future, please visit our "Coming Soon" page.
In order to watch your Blu-ray copy of Pirates of the Caribbean: On Stranger Tides or The Lion King in 3D, you will need a 3D HDTV, a Blu-ray 3D player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and 3D glasses compatible with your 3DTV. Your TV and player will need to be connected with HDMI cables. Check your Blu-ray packaging to make sure you have a 3D-enabled Disney Blu-ray movie! You can also watch films in 3D on a 3D-enabled computer with Blu-ray drive.
If your player does not recognize your Disney Blu-ray 3D disc as a 3D disc, please try one of the solutions below:
For Samsung Blu-ray 3D Players:
- Select "Settings" on the home menu of your Blu-ray player
- Select "Display"
- Select "3D"
- Change "3D Mode" from "Auto" to "3D"
- Try to play disc again
- If this does not work, change "3D Mode" from "3D" to "2D"
- Try to play disc again
For Sony Blu-ray 3D Players (Excluding Playstation 3):
- Select "Setup" on the home menu (Picture of a toolbox)
- Select "Screen Settings"
- Select "Output Video Format"
- Change the output to "HDMI"
- Select the additional settings related to your television as presented
- Try to play disc again
For Sony Playstation 3:
- Select "Settings" on the home menu (Picture of a toolbox)
- Select "Display Settings"
- Select "Video Output Settings"
- Select "HDMI"
- Select "Automatic"
- The Playstation 3 will automatically detect your television
- Select "Yes" to confirm that the screen can be seen
- Set the screen selection size based on your TV size, to confirm press X on your remote control
- Select "Finish"
- Try to play disc again
If your player still does not recognize your Disney Blu-ray 3D disc as a 3D disc after trying the solutions above, please contact us at DisneyBluray3D@Disneyhelp.com and we will be happy to help you!
For more information and help with Disney Blu-ray 3D, please click here.
The Marvel Avengers Second Screen SYNC TO MOVIE functionality for iPads and iPhones is now available in the U.S. and Canada. To take advantage of the Second Screen functionality, download the update for Marvel's The Avengers: A Second Screen Experience through the App store on your device.
A flash version of Second Screen is also available for laptops at www.MarvelSecondScreen.com.
For updates regarding this app, turn on Push Notifications by following the instructions below:
1) Select "Settings" icon on your iPad's home page
2) Select "Notifications"
3) Select "Avengers"
4) Turn on the "Notification Center"
- Coupon Printer Software
To print online coupons from Disney, you will need to install the Coupon Printer Software. If you have not already done so, installation instructions will appear after you click the "Print Coupons" button.If you have already installed the coupon printer and are now being asked to re-install the Coupon Printer or the coupon printer is not recognized, your Internet Explorer ActiveX control or Coupon Printer may have been disabled. Please click here to find the steps required to successfully re-enable these controls.
Note: If you are printing from a library, workplace, or other public computer, you may need to contact the system administrator for permission to install the coupon printing software.
- Printer Turned On and Ready to Print
Make sure your printer is connected, turned on, loaded with paper and ready to print. Our coupons must be printed on paper; they cannot be printed to fax machines or graphical formats like PDFs. - Participating Retailers
To find out if your favorite online or local retailer will accept your coupon, please contact the retailer and ask about its coupon redemption policies. If your favorite retailer will not accept your coupon, please click here to contact our coupon partner, and their staff will reach out to educate the retailer about online coupons. You may also want to contact the retailer’s guest service department to let them know you want to use online coupons at their store. - Further Assistance
If you are still unable to print your coupon, please contact us and we will be happy to provide further assistance.
Why is my DVD of “Brother Bear” missing the English DTS Audio Track and (2.35.1) Widescreen version?We are aware of a packaging error with our Blu-ray Brother Bear 2-Movie Collection Combo Pack. The packaging states that the Brother Bear DVD includes an English 5.1 DTS Audio Track and the Widescreen (2.35:1) Version of the film. These two features are not available on the disc.
The Brother Bear DVD contains an English 5.1 Dolby Digital Track and the Family-Friendly Aspect Ratio (1.66:1) version of the film.
If you have any questions regarding your Blu-ray combo pack, please submit an email via our Contact Us page.
We are aware of a packaging error with our Blu-ray Combo Pack of Who Framed Roger Rabbit. The packaging states that the DVD Contains English SDH, French and Spanish Subtitles. The disc only includes English SDH Subtitles.
The disc does have French and Spanish audio tracks.
If you have any questions regarding your Blu-ray combo pack, please submit an email via our Contact Us page.
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