Can I choose to watch my 3D movie in 2D?
It will depend on the movie you have purchased. There are 2 types of Blu-ray 3D available:
- Blu-ray 3D + 2D Blu-ray on one disc (3D/2D compatible)
- Blu-ray 3D-only on one disc (3D-only)
When you're watching a 3D/2D compatible disc in 2D, you are actually watching a single eye view of your film (i.e. the left eye or right eye only). 3D/2D compatible discs will be able to play-back in 2D on Blu-ray 2D-only players as well as Blu-ray 3D players. In many cases, the single eye view will be almost identical to the 2D version of your Blu-ray film. In cases where the single eye version of the film is noticeably different, movie studios may choose to keep the 3D version of the film on a 3D-only Blu-ray Disc (playable only in Blu-ray 3D players), and the 2D version of the film on a 2D-only disc (playable in 2D and 3D Blu-ray players). Check your Blu-ray movie packaging for the viewing options available to you.
Can I watch my Disney Blu-ray 3D Disc on my regular Blu-ray player?
If you place your Blu-ray 3D movie into your 2D-only Blu-ray player, there are two possible outcomes:
- If the disc you have selected is 3D/2D compatible, you will be able to watch your film in 2D. 3D playback in a 2D Blu-ray player is not possible.
- If the disc you have selected is a 3D-only Blu-ray Disc, your film will not be able to play.
In order to watch your film in 3D, you will need a 3D HDTV, a Blu-ray 3D player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and 3D glasses compatible with your 3DTV. Your TV and player will need to be connected with HDMI cables.
I have a PLAYSTATION® 3. When will my 3D firmware upgrade be ready?
The 3D movie firmware upgrade for PLAYSTATION® 3 is now available. Please check the PLAYSTATION®3 Web site
if your PS3 has not automatically updated.
Can I utilize my existing HDMI cables? Do I need HDMI 1.4?
In most cases, your existing HDMI high-speed cables should be able to support Blu-ray 3D, though cables over 3 feet in length may have problems. The main difference between HDMI 1.3 and HDMI 1.4 is that version 1.4 includes the addition of Ethernet support between two HDMI-connected devices. This addition is not needed for the proper playback of Blu-ray 3D.
Do I need an internet connection for my Blu-ray 3D player?
You do not need an internet connection to watch your Blu-ray movie in 3D on a Blu-ray 3D player, but without an internet connection, you will not be able to explore the special online-only features available to you via BD-Live.
Is there any way to upgrade my existing HDTV or 2D Blu-ray player to enable 3D viewing?
Unfortunately, in many cases, the answer is no. There is a selection of "3D-ready" TVs that have been on the market for some time which can be 3D-enabled with the additional purchase of a 3D adapter, infrared emitter, and 3D glasses. Please check with your TV manufacturer for further details. Note that 3D-ready TVs may not offer the same level of 3D quality as that of full 1080p 3D-enabled 3DTVs.
With regard to Blu-ray players, the only existing 2D player that has the availability of a 3D firmware upgrade is the PLAYSTATION®3.
If you do not already own a 3D-ready TV or PLAYSTATION®3, you will need to upgrade your equipment to allow for 3D viewing.
Can the 3D feature on a 3DTV be turned off?
Yes, the 3D feature can be turned off on all 3D HDTVs. All 3DTVs will be capable of showing high quality High Definition 2D content.
Can I watch current programs (network/cable), games and other content in 3D?
Yes you can, on special 3D channels and with select 3D software. There are a number of 3D computer games already on the market and there are a number of 3D games available for consoles such as the PLAYSTATION®3. Additionally, there will be a number programs and special events such as World Cup soccer broadcast on select cable and network channels in 3D which you can watch on your 3DTV. Keep in mind that not all 3D content is created equal, and only Blu-ray can offer you true 1080p High Definition 3D content at home.
Additionally, there are select 3DTVs and software programs available that offer 2D to 3D "conversion processing" which will allow for a slight 3D effect on native 2D content, but these conversion tools cannot be compared to the 3D experience offered on Blu-ray 3D.
Will I be able to watch my Disney Blu-ray 3D movies on all 3DTVs? What about my 3D broadcast?
There is no "format war" between the various methods for delivering 3D. Though broadcast 3D and Blu-ray 3D utilize different 3D technologies, all new 3D HDTVs should be able to accommodate both, provided you have a Blu-ray 3D player for your Blu-ray 3D movies, connected with an HDMI cable.
Will my 3D movie have the same sound quality as my 2D Blu-ray movie?
Yes, your Blu-ray 3D movie will offer the same superior sound quality as your 2D Blu-ray film. In fact, select titles will feature unique 3D audio surround sound: specially mixed sound designed to 'move' in synch with depth cues. In other words, if you see a character on screen coming toward you, 3D surround sound will make the sounds the character is making feel as if they are coming toward you as well!
Will my receiver be compatible with High Definition 3D?
This will depend on your receiver model, but in most cases, there is a work-around that will allow you to use your current receiver. To connect your Blu-ray 3D player to a receiver without HDMI 1.4 inputs, your Blu-ray 3D player will need multiple HDMI outputs, or will need to be able to support simultaneous HDMI and optical/coaxial outputs. With multiple outputs, you can connect the Blu-ray player directly to the 3DTV (HDMI 3D pass-through for the picture) and connect the Blu-ray player to your older A/V receiver using an HDMI cable for optimal sound or an optical/coaxial cable if HDMI is not an option. Note that in order to hear top quality high resolution compressed audio (Dolby True HD or DTS Master Audio for example), you will need to connect your audio via HDMI cables. Please consult your manufacturer for additional guidance.
Is there an ideal distance from the TV that will maximize 3D viewing?
Viewing distance will vary based on the size of the screen, and general personal preference. In general, viewing distance should be three times or more the height of the screen. We recommend sitting with your eyes level with the screen. The brightness of the room, angle, and television placement should be treated no differently than you would if optimizing a room for 2D viewing.
Can I purchase 3D movies for DVD?
The only place to find advanced 3D High Definition technology for in-home viewing is on Blu-ray Disc. While there are some DVDs available with 3D anaglyph color-filtering technology (utilizing red/blue paper glasses), this experience is significantly inferior to the experience offered by Blu-ray 3D in terms of picture quality & clarity, color scope, immersive depth experience, and sound enhancements.
Where will Blu-ray 3D movies be sold?
Blu-ray 3D movies will be carried at many of the same retailers that currently carry 2D Blu-ray movies. Please call your local retailer for availability & selection.
How much will new 3D-enabled equipment cost?
3DTV pricing will depend on manufacturer, model, retailer, and TV screen size. A variety of 3DTVs and Blu-ray 3D players are currently available, and many of these products are offered at a price point not much higher than that of high-end 2D HDTVs and 2D BD players.
What is Disney Blu-ray 3D?
Disney Blu-ray 3D is the best way to watch Disney 3D movies in the home. Only Blu-ray 3D offers a pristine high definition 1080p 3D experience — better than any 3D HD broadcast. Blu-ray 3D utilizes an advanced technology ("frame sequential 3D") which offers a crisp, clear High Definition 3D picture. Disney Blu-ray 3D is revolutionary, state of the art 3D that puts your favorite characters into your living room and immerses you completely in your favorite Disney films.
What equipment do I need to enjoy Disney Blu-ray 3D?
In order to watch your film in 3D, you will need a 3D HDTV, a Blu-ray 3D player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and 3D glasses compatible with your 3DTV. Your TV and player will need to be connected with HDMI cables. Check your Blu-ray packaging to make sure you have a 3D-enabled Disney Blu-ray movie! You can also watch films in 3D on a 3D-enabled computer with Blu-ray drive.
How does 3D technology work on my 3DTV?
A 3D TV screen showing 3D content displays two separate images of the same scene simultaneously, one intended for the viewer's right eye and one for the left eye. The two 1080p left eye and right eye images occupy the entire screen and are presented to the viewer in succession, milliseconds apart. When viewers don 3D glasses compatible with their 3DTV, they can perceive these two images as a single 3D image.
This technology relies on a visual process called stereopsis. An adult's eyes are about 63.5mm apart, which allows each eye to see objects from slightly different angles. The two images presented from a 3DTV screen present objects from two slightly different angles as well, and when those images combine in the viewer's mind with the aid of the glasses, the illusion of depth is created.
How do 3D active shutter glasses work?
Active shutter glasses utilize liquid crystal lenses that alternately 'block' one eye and then the other in sync with your 3D HDTV (via infrared or Bluetooth signal), which alternates left and right eye High Definition images on the screen at a very high rate. This image alternation & blocking mechanism is fast enough that the brain takes the two different views from both eyes, and merges them together into one image with depth. Most active shutter glasses run on batteries; select models are rechargeable.
Do I need glasses to view 3D?
Yes, you will need 3D glasses that are compatible with your 3D HDTV. Most new 3DTVs require active liquid crystal shutter glasses, which work by very quickly blocking the left and then the right eye in sequence. The glasses run on batteries (some rechargeable, depending on the brand), and sync to your 3DTV via an infrared or Bluetooth signal. Note that most glasses are proprietary to a particular brand of TV — please consult your user manuals prior to purchase. Note that there are select 3D-enabled computers that may be available with "auto-stereoscopic" displays — these are displays that allow the user to view 3D without the use of 3D glasses. These displays may not be able to offer full 1080p quality.
No, about 5-10% of the population have limited or no stereo vision. Some folks who appear to have normal every-day depth perception may have trouble viewing filmed content in 3D. If you have had trouble seeing 3D images in theaters, you may not be able to see 3D at home. We recommend that you check out the 3DTV demo stations set up at your local retailer if you have concerns, and be sure to ask if what you're viewing is true 1080p Blu-ray 3D.
Can I watch Disney Blu-ray 3D movies on my computer?
With the right equipment and software, yes, you can watch Disney Blu-ray 3D movies on your computer. In most cases you will need a 3D-enabled display/monitor, 3D software, compatible graphics card, compatible 3D glasses with a compatible 3D emitter, and a Blu-ray Disc drive & Blu-ray playback software. There are additional minimal system requirements that will need to be followed in most cases such as:
- Advanced/ recent operating system (such as Windows Vista or Windows 7)
- High-speed processor (such as Intel®Core 2 Duo or AMD Athalon X2 CPU or higher)
- 1-2 GB of system memory
- 100 MB free disc space
Please consult your computer manufacturer for additional detail and guidance.
What Disney movies can I purchase in 3D?
See a full list of available & upcoming films here
How is this 3D technology different from the 3D that uses the red/blue glasses?
The red/blue glasses you've seen in the past utilize an older color-filtering stereoscopic technology ("anaglyph") that limits the range of colors you see on the screen, and provides a limited 3D immersive experience.
Blu-ray 3D utilizes an advanced technology, "Frame sequential 3D", that offers a crisp, clear High Definition 3D picture. Blu-ray 3D offers you 1080P High Definition stereoscopic images for both your right and left eye utilizing the full wide array of colors available on Blu-ray. To experience Blu-ray 3D, you will need a 3DTV, compatible 3D glasses (no more red/blue paper lenses!), a Blu-ray 3D player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and a Blu-ray 3D movie. Your TV and player will need to be connected with HDMI cables.
Can I use my red/blue paper glasses to view Blu-ray 3D?
No, you will not be able to see advanced Blu-ray 3D High Definition with red/blue paper (anaglyph) glasses. You will need 3D glasses that are compatible with your 3D HDTV. Please see your 3DTV manufacturer's instructions for additional guidance.
Note: There is a very small handful of Blu-ray titles available (such as Hannah Montana Concert) that do in fact utilize color-filtering anaglyph 3D, and are packed with red/blue paper glasses. These anaglyph Blu-ray titles cannot duplicate the quality, clarity, and depth experience of advanced frame sequential 1080p Blu-ray 3D.
Does everyone watching 3D content on a 3DTV need to wear glasses?
Yes - every person watching 3D content on a 3DTV must wear compatible 3D glasses to see the 3D effect. To viewers not wearing 3D glasses, the 3D image on the screen will appear distorted. There is currently no technology that allows a single 3DTV to display both 2D and 3D content simultaneously without glasses.
Note that most viewers who wear prescription lenses should be able to experience full 3D effects. Most 3D glasses are designed to be large enough to fit comfortably over an existing pair of glasses.
Do 3DTVs come with glasses?
Select models will come with glasses, but the inclusion of glasses will vary by manufacturer and model. Please pay close attention to your manufacturer's specifications as many 3D glasses are proprietary to a particular brand of 3DTV.
Why does my 3D Blu-ray player tell me I do not have a 3D system when I try to play a 3D disc?
If your player does not recognize your Disney Blu-ray 3D disc as a 3D disc, please try one of the solutions below:
For Samsung Blu-ray 3D Players:
- Select "Settings" on the home menu of your Blu-ray player
- Select "Display"
- Select "3D"
- Change "3D Mode" from "Auto" to "3D"
- Try to play disc again
- If this does not work, change "3D Mode" from "3D" to "2D"
- Try to play disc again
For Sony Blu-ray 3D Players (Excluding Playstation 3):
- Select "Setup" on the home menu (Picture of a toolbox)
- Select "Screen Settings"
- Select "Output Video Format"
- Change the output to "HDMI"
- Select the additional settings related to your television as presented
- Try to play disc again
For Sony Playstation 3:
- Select "Settings" on the home menu (Picture of a toolbox)
- Select "Display Settings"
- Select "Video Output Settings"
- Select "HDMI"
- Select "Automatic"
- The Playstation 3 will automatically detect your television
- Select "Yes" to confirm that the screen can be seen
- Set the screen selection size based on your TV size, to confirm press X on your remote control
- Select "Finish"
- Try to play disc again
If your player still does not recognize your Disney Blu-ray 3D disc as a 3D disc after trying the solutions above, please contact us at DisneyBluray3D@Disneyhelp.com and we will be happy to help you!
I have more questions related to my Disney Blu-ray 3D movie that weren't answered here. Help!
Please feel free to email DisneyBluray3D@Disneyhelp.com
or call 1-800-723-4763 (US) / 1-888-877-2843 (Canada) with any additional questions about Disney Blu-ray 3D. If you have questions related to the set-up of your 3DTV, Blu-ray 3D player, or 3D computer, please consult with your equipment manufacturer.